First we have to reboot the IPTV BOX

We do this by unplugging the power and then plug it back in again.

Once rebooted wait 5 minutes for it to start up correctly and then test again.

If you still see your channels stopping please go to step 2.


Now that we have rebooted we need to know the difference between WIFI and CABLE

If you are using wifi then the issue might be because that IPTV box is far away from the Router and the WIFI signal doesn’t reach good enough.

* Remember that you might have slightly lower speeds on wifi than cable depending on your router, Consult us to know more about this by clicking here

If you are using cable or using wifi and the IPTV box is close to the router please go to step 3.


Now that we have in mind the difference between WIFI and CABLE, we will now test our connection on a computer or downloading an app on your tablet or smartphone

We start by trying to do a Speedtest, we recomend using this one Speedtest

Are you getting the speed you are paying for? If so then you can check out higher speeds and other plans that might be interesting by clicking here.

If the speed is not good enough this is probably the reason for the box to be stopping, you can read more about slow internet on the following guides. Im not getting my full fiber speed  or  Im having a slow wimax connection.