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1.

First we have to make sure if we have WIMAX or FIBER

If you have Wimax (First Box) then we have to proceed to step 2.

If you have a FIBER (Second box) Reboot the router and if still not working then please contact us by clicking here 

2.

First of all we have to locate and go to our VoIP Adapter, Now that we have it in front then we have to make sure that there are lights on it and that its turned on.

If the lights are on and the cables are connected then we proceed to Reboot the VoIP Adapter by unplugging the power cable and then plugging back in again.

Now we wait for 10 minutes and then try again, if you still have the same problem then proceed to step 3.

3.

Once we have rebooted the VoIP adapter, we have to check that the cables are connected correctly. (as shown in image)

Internet cable connected to the port WAN , the telephone cable connected to Phone 1 and make sure the power is correctly connected

If everything is connected correctly, please check that your internet is working.

If your internet is not working then please read this guides : My fiber doesn’t work   or   My wimax doesn’t work