SUPPORT

MY RADIO IS NOT WORKING

 

1.

First we have to make sure if we have IPTV or TV by Antenna.

If you have a IPTV system (First box) then please contact us straight away by clicking here 

If you have TV by Antenna (Second Box) then we have to proceed to step 2.

2.

First we have to reboot the GI BOX

We do this by unplugging the power and then plug it back in again.

Once rebooted wait 5 minutes for it to start up correctly and then test again.

If we still don’t have our radio channels what we need to do is a channel search and we do it by following step 3 and step 4.

3.

We now have to open the menu using the GI Remote to check our signals

If you get the menu then we will proceed to check the signal by going to Installation > Satellite Installation

Once in here at the bottom you will see two bars with level and quality. If you see the signal and quality proceed to step 4.

 

4.

Now we are in the correct menu and you have signal. Now we will check and do a Channel Search.

To do this you have to press on the Red button “Audio” on the remote and a small menu will pop up.

Go to the bottom using the arrows on the remote, and choose “OK to Search”  It will start searching for the channels.

Once finished, it will reach 100% and then go back to the Satellite Menu.

Press on Exit and test your radio channels.