SUPPORT

“NO SIGNAL” on the screen with IPTV

1.

The first test we need to do is to take the IPTV Remote, and press on House Symbol

If we get the menu that means that the Input and the Cables are correct, skip to step 4.

If you don’t get the menu up when pressing on the button then please proceed to step 2.

 

2.

First we have to check that the IPTV BOX has a blue light and that its connected to the power.

If it doesn’t have any light then please contact our office by clicking here

If the box has a red light then you have to take the remote for the IPTV Box and then press on the Red Button (ON) on the Remote.

Try to reboot the box by unplugging the power cable and then plug it back and wait for it to start

If you still don’t have signal on your screen then go to step 3.

3.

Once checked this we have to check that the “HDMI” cable that goes from the box to the TV is connected in both ends.

Once we have checked this then we search on our TV remote a button called INPUT, SOURCE or AV and look for HDMI.

It is usually HDMI1 but also can be HDMI2 or HDMI3, you can try all of them.

If you still don’t get image on your screen then please contact us by clicking here

If you get picture but no channels please proceed to step 4.

 

4.

PLEASE REBOOT THE BOX BY UNPLUGGING THE POWER AND PLUG BACK IN, THEN CONTINUE

If you get a similar screen like shown on the image before, then what you need to do is to check that your internet is working. If you don’t get it, please contact us by clicking here.

If your internet is not working please read one of this guides. My fiber doesn’t work  or  My wimax doesn’t work

If your internet is working then please make sure that the ethernet (Internet) cable is connected to the box or that the Wifi is connected to the box

You can check this on step 5.

 

5.

Now that we have made sure that the cables are connected, that HDMI is selected and you get Image on your box but no Channels.

Then what we need to do is to press down and go to System Settings.

Under settings we need to look for Network Info

If you are using Cable please read Wired (ethernet)

If you are using Wifi please read Wireless (Wi-Fi)

 

Im using cable (Wired)

Click on Wired (ethernet) 

Here you can see the Network Info and what we need to look at here is

Link Status, should be UPRunning or Active

IP: You should have a IP address, that should look similar to 192.168.1.100 (numbers are just an Example)

 

Im using WIFI (Wireless)

Click on Wireless (Wi-Fi)

Here you can see the Network Info and what we need to look at here is

Link Status, should be UPRunning or Active

IP: You should have a IP address, that should look similar to 192.168.1.100 (numbers are just an Example)