The first test we need to do is to take the GI Remote, and press on menu.

If we get the menu that means that the Input and the Cables are correct, skip to step 4.

If you don’t get the menu up when pressing on the button then please proceed to step 2.



First we have to check that the GI Box has a green light and that its connected to the power.

If it doesn’t have any light then on the back of the box there is a switch that has to be turned on, if it still doesn’t turn on please contact our office by clicking here

If the box has a red light then you have to take the remote for the GI Box and then press on the Red Button on the Remote.

Try to reboot the box by unplugging the power cable and then plug it back and wait for it to start

If you still don’t have signal on your screen then go to step 3.


Once checked this we have to check that the “HDMI” cable that goes from the box to the TV is connected in both ends.

Once we have checked this then we search on our TV remote a button called INPUT, SOURCE or AV and look for HDMI.

It is usually HDMI1 but also can be HDMI2 or HDMI3, you can try all of them.

If you still don’t get image on your screen then you have to proceed to step 4.



We now try to open the menu using the GI Remote. If you don’t still get the menu then please contact us by clicking here. 

If you get the menu then we will proceed to check the signal by going to Installation > Satellite Installation

Once in here at the bottom you will see two bars with level and quality. If you see signal proceed to step 5.

If the bars are empty and you don’t see any signal please contact us by clicking here.


Now we are in the correct menu and you have signal. Now we will check and do a Channel Search.

To do this you have to press on the Red button “Audio” on the remote and a small menu will pop up.

Go to the bottom using the arrows on the remote, and choose “OK to Search”  It will start searching for the channels.

Once finished, it will reach 100% and then go back to the Satellite Menu.

Press on Exit and test your channels and everything should be ok.