First of all we have to locate and go to our POE (Power Over Ethernet), This is a Small black box (shown in picture) that gives power to the antenna located on your Roof.

What you have to do now is to Unplugg the power to it and plug it back in again.

This will reboot the Antenna and refresh everything, this might take 5/10 min for the antenna to comeback online.

Check your connection and if still doesn’t work please proceed to step 2.



Now that we have rebooted our POE and made sure that it has a light on it.

Now we have to check our router, first we make sure that it has lights and its connected to the power.

Next we proceed to reboot our router by unplugging the Black cable on the back of the router and plugging it back in again.

Wait for about 5 min and then try again, if your problem has not been solved please go to step 3.


After rebooting everything we need to make sure to know if we are connected via WIFI or via CABLE.

Are you close to the router? If you are not close to the router and connected by wifi, there might be a problem with the WIFI signal due to cement walls or being far away from the router.

Go close to the router and check again, is it better, if so contact us and we will come with a good solution for you by clicking here.

If connected via cable, or close to the WIFI and still have a slow internet connection please go to Step 4.




Now that we have rebooted everything and we have in mind the difference between WIFI and CABLE, we will now test our connection.

We start by trying to do a Speedtest, we recomend using this one Speedtest

Are you getting the speed you are paying for? If so then you can check out higher speeds and other plans that might be interesting by clicking here.