SUPPORT

I CAN’T SEE SOME SPECIFIC WEBPAGE

 

1.

First of all we have to locate and go to our POE (Power Over Ethernet), This is a Small black box (shown in picture) that gives power to the antenna located on your Roof.

What you have to do now is to Unplugg the power to it and plug it back in again.

This will reboot the Antenna and refresh everything, this might take 5/10 min for the antenna to comeback online.

Check your connection and if still doesn’t work please proceed to step 2.

 

2.

Now that we have rebooted our POE and made sure that it has a light on it.

Now we have to check our router, first we make sure that it has lights and its connected to the power.

Next we proceed to reboot our router by unplugging the Black cable on the back of the router and plugging it back in again.

Wait for about 5 min and then try again, if your problem has not been solved please go to step 3.

3.

If still not working this specific webpage after rebooting, then we have to open your browser and Delete the Cache and try again. (Follow the instructions for your web browser)

Safari: 

Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences

In the window that appears, click the Privacy tab. Click the button Remove All Website Data….

Click Remove Now in the pop up window that appears.

Google Chrome: 

On your computer, open Chrome and At the top right, click More More

Click More tools –  Clear browsing data.

At the top, choose a time range. To delete everything, select All time.

Next to “Cookies and other site data” and “Cached images and files,” check the boxes. Click Clear data.

Firefox:

From the History menu, select Clear Recent History.

If the menu bar is hidden, press ALT to make it visible

From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

Click Clear Now. Exit/quit all browser windows and re-open the browser.

MOBILE ANDROID:

Go to Settings and choose Apps or Application Manager.

Swipe to the All tab.

In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.

Exit/quit all browser windows and re-open the browser.

MOBILE IOS / SAFARI:

Open your Settings app.

Tap Safari.

Tap Clear History and Website Data and confirm.

Exit/quit all browser windows and re-open the browser.